Tech Officer: Quality

Structural Information

Job number:                     10005140

Job title:                             Tech Officer: Quality

Job grade:                          OP1

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0

Reports to:                        Management

REM Functional Area:    Technical

Core Description

To perform quality and safety inspections and audits on tools, equipment materials, work methods and procedures in the NFS, ANM and Network Build Operations environments to ensure that quality and safety standards are adhered to.

Job Responsibilities

OUTPUT 1
Inspected Equipments/ Projects/ Products/ Service
SUB-OUTPUTS
Register request for inspection
Plan inspection programme
Do inspection of equipments/projects
Compile inspection / progress report
Distribute inspection report
Follow up on report
Update local records
Liaise with other stakeholders throughout the process
RANGE
Telecommunication / E / P / P / Service
BVS Systems
Exclusive Projects
Materials
MDF
Overhead & Underground Cable Network
Radio Transmission Systems
Telephone Equipment
Tools And Equipment
Workmanship
ANO, ANM And Network Build
OUTPUT 2
Conducted Audits
SUB-OUTPUTS
Gather information
Plan audit programme
Liaise with stakeholders
Carry out audit
Provide feedback
Compile audit progress / report
Submit report
Follow up on audit
Update local records / admin
RANGE
Internal quality, management system audits
ANO, ANM And Network Build
Procedures
Safety Management
Work Methods, Tools, Vehicles
Overhead & Underground Cable Network
Yards
Internal operations audits
Self assessment audits
OUTPUT 3
Provided Support
SUB-OUTPUTS
Conduct special investigation
Liaise with stakeholders
Localize problem
Formulate possible solutions
Assist with implementation of quality systems
Compile and distribute report
Follow up on support
RANGE
Procedures
Quality systems
Internal/ External Customers
Safety Management
Physical Design
OUTPUT 4
Compiled Reports
SUB-OUTPUTS
Receive request / initiate
Follow up
Collect information
Process information
Generate report
Validate report
Distribute to relevant role players
RANGE
Technical
Audit
Statistical
Progress

Core Competencies

FUNCTIONAL KNOWLEDGE
Test Equipment; Report Format Specifications; Telkom Policies; Customer Needs; Telkom Procedures; Business Plan; Work Instructions; Quality Management; Performance Analysis
FUNCTIONAL SKILLS
Interpersonal; Conflict Management; Analytical; Communicating; Organizing Techniques; Writing; Computer Applications; Computer Literacy
ATTITUDES/ LEADERSHIP COMPETENCIES
Open Mindedness; Quality Awareness; Confident; Responsible; Proactive

Certifications

Education

Experience

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders