Tech Officer: ME & IP Surveillance & An

Structural Information

Job number:                     10029073

Job title:                             Tech Officer: ME & IP Surveillance & An

Job grade:                          OP1

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0

Reports to:                        Management

REM Functional Area:    Technical

Core Description

Technical Officer responsible for the Surveillance, Logging and handling faults over to the Field, Analysis and High level support team for Metro Ethernet, IP networks (including OSNet, IPNet, Mobile backhaul, TieNet, TMNet) nodes.

Job Responsibilities

OUTPUT 1
Ensured Service/ Network Availability and Performance
SUB-OUTPUTS
Monitor network and associated systems/ equipment
Compile and implement control instructions
Coordinate control functions and procedures
Initiate corrective action
Correlate information
Coordinate activities in Group and Business Unit's
Escalate problems and propose solutions/ make recommendations
Liaise with role players
Disseminate information
Generate statistics
Formulate and implement contingency plans
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching

Access Network
Satellite equipment and services
IP Networks
International
Planned Work
Broadband Services
Environmental
OUTPUT 2
Executed Ad-Hoc Projects
SUB-OUTPUTS
Receive/ identify need to do project
Do research
Provide execution plan
Implement and utilise solution
Control and feedback
RANGE
Transmission
Non-Voice
Network Management System Customer
Networks/ Services
Customer Queries/Faults

Switching
Access Network
Satellite equipment and services
IP Networks
International
Planned Work
Broadband Services
Environmental
OUTPUT 3
Handled Requests/ Incidents
SUB-OUTPUTS
Receive request
Evaluate request
Log request
Investigate request
Identify responsible parties
Escalate if necessary
Provide informal/ formal training and coaching on faults prevention/ resolution
Request/ provide progress report to various parties until fault is resolved
Clear faults / requests
Monitor the system to identify failures
Provide/ suggest future preventative measures

RANGE
Transmission
Non-Voice
Network Management System Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment and services
IP Networks
International
Planned Work
Broadband Services
Environmental
OUTPUT 4
Maintained Grade Of Service
SUB-OUTPUTS
Deviations Familiarize with norms
Observe from the norm
Analyse results of observations and traffic flow
Take corrective and proactive actions
Evaluate and record results of process

Propose solution / make recommendations
RANGE
Corrective actions
Preventative actions
Network Events/ trends
OUTPUT 5
Provided Reports
SUB-OUTPUTS
Receive and analyze request
Collect information
Process information
Generate report
Distribute to relevant role players
RANGE
Transmission
Non-Voice
Network Management System Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment and services

IP Networks
International
Planned Work
Broadband Services

Core Competencies

FUNCTIONAL KNOWLEDGE
Fault Finding Procedures; Monitoring Procedures; Network layout; Systems; Technical Infrastructure; Telkom Procedures; Computer Literacy
FUNCTIONAL SKILLS
Analytical; Communicating; Controlling Techniques; Coordinating techniques; Planning; Problem Solving; Technical Equipment Handling; Telephone Etiquette
ATTITUDES/ LEADERSHIP COMPETENCIES
Customer Focus; Flexible/ Adaptable; Motivated; Performance Driven; Systematic; Team Player; Initiative; Reliable; Punctual; Adherence to Telkom policies and procedures; innovative.

Education

Experience

Certifications

Special Requirements

Physical Requirements

Key Stakeholders

Additional Information