Specialist: NMS Technical Operations

Structural Information

Job number:                     10029110

Job title:                             Specialist: NMS Technical Operations

Job grade:                          S5

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0-5

Reports to:                        Senior Management

Core Description

Responsible for strategic and technical direction, customisation, operationalise & support of Network Management Systems (NMS) and/or Applications and associated Information Technology Infrastructure. Systems across all ranges to optimise Telkom's Core Network performance towards world class standards. Liaising and maintenance of support contracts. Provide specialised assistance, within own areas of expertise, on most aspects of the technology that the NMS supports. Drive efficiencies through continuous process improvements and automation.  Responsible for the planning, build, systems management, technology & services integration and in-house training. Support shall be provided at an expert level, taking responsibility for action and decisions concerning the prompt restoration or provision of service in full or partial system failure(s).

Job Responsibilities

Responsible for the integration and execution of business drivers and key business objectives (20%)
-    Compile policies and procedures, guidelines and specifications applicable to Networks and Services
-    Conduct special investigations
-    Develop technical operational plans
-    Customise/ operationalise solution/ service
-    Maintain systems
Drive Operational efficiencies (40%)
-    Ensure service or network availability and performance
-    Manage projects
-    Improve network/ service and platform performance
-    Research Technology, Solutions and Services
-    Upgrade network services and platforms
Manages internal & external customer relationships (10%)
-    Coordinate vendor/ contractor service
-    Maintain support contracts
-    Provide high level support
-    Liaise with role players
Manages people performance and development (10%)
-    Develop staff/ customers
-    Provide complex technical support- Transfer technical skills
Drive compliance as per Telkom policies (10%)
-    Ensure absolute integrity
-    Apply and abide by governance policies and policies
Manages the development of budgets, expenditure and performance reporting (10%)
-    Generate statistics
-    Provide reports
-    Supplier contract management
-    Service level agreement management

Core Competencies

Functional Knowledge    

Business Plan; Implement, Configure & Support Internetwork on relevant Technologies; Information & Communications Technology (ICT) Fundamentals; Internetworking Architectures, Protocols & Topologies Network Environment; Network & Service Management; Network, Product & Services Technologies; Operations Management; Relevant Technology, Troubleshooting Techniques; Service Environment Technical Infrastructure; Telkom Policies & Procedures; Telecommunication Network

Functional Skills    
Analytical; Coaching; Computer Applications; Communication; Decision Making; Facilitating Techniques; Interpersonal; Organizing Techniques; Planning; Problem Solving Report Writing Techniques; Telephone Etiquette; Technical Equipment Handling; System Thinking Decision Making Interpersonal; Project Management

Attitudes/ Leadership Competencies
Accurate; Approachable; Business Orientated; Conscientious; Customer Focused; Customer Orientated; Dedicated; Goal Orientated Initiative; Innovative; Integrity; Professionalism; Perseverance; Responsible; Self Driven; Alignment with Telkom Values (CHART)

Certifications

Education

Experience

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders

• Executive
• Management
• Network Management Centres (surveillance, control & Analysis)
• Service Operations Centres
• Network and Service Dispatch Centres
• Network and Service Field Operations
• Service management
• Vendors
• Network Provisioning
• TFMC