Specialist: Mass Market Solutions

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Date: 31 Mar 2026

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information

Job number:                     10031380

Job title:                             Specialist: Mass Market Solutions

Job grade:                          S5

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0-5

Reports to:                        Senior Management

Core Description

Implement mass market segment solutions as designed and planned in alignment with business plan aspirations. Improve Customer value propositions across the service delivery value chain required to deliver on the end-to-end Mass Market customer value propositions.

Job Responsibilities

  • Understand market dynamics/trends, customer strategies and competitor activities and their impact on the Openserve Mass Market segment to inform product(s), go to market (GTM) plans and align/ review to achieve business plan targets.
  • Develop and Implement Customer Value Propositions and/or solutions across the Mass Market Sector in collaboration with relevant stakeholders, including channels.
  • Establish meaningful reporting on financial performance of product(s) to improve performance.
  • Manage existing programmes and partners and proactively identify gaps and opportunities across the Marketing Mix to improve product performance.
  • Draw and maintain product roadmaps to ensure that Openserve is ahead of market trends.

Core Competencies

Core Functional Knowledge/ Skills

Telkom Procedures; Business Processes; Marketing; Management Tools; Performance Analysis; Telkom Policies; Market Trends; Business Management; Telecommunication; Market Forces; Telecoms Regulatory; Environment; Business Acumen; Telkom Solutions, Offers, Product & Services; Presentation Techniques; Team Management; Conflict Management; Communicating; Project Management; Decision Making; Problem Solving; Conceptual Ability; Information Capacity; Motivational Capacity; Creativity; Report Writing technique

Competencies (Behaviour)

Business Orientated; Decisive; Open Mindedness; Proactive; Customer Focus; Supportive

Certifications

  • None

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate in Marketing/Sales or Business/Commerce

Experience

5 Years relevant experience

Additional Information

Experience: 

  • Experience in Marketing/ ICT (Telecommunication)/ business strategy and/or analysis/ Technical Product Development, of which 2 years should be customer facing/ consulting to external Marketing environment.

Special Requirements

  • Valid Drivers license
  • Willing to work long hours
  • Willing to travel

Physical Requirements

  • None

Key Stakeholders

  • Product House
  • Portfolio value chain (Business Development, Pre Sales, Bid management, Project management, other channels, etc.)
  • Telkom (and subsidiaries) Business Sales, Support and Customer Portfolio Management
  • Data Centre Operations, including Telkom Internet Operations
  • Wholesale & Networks (TPD, TI, Wholesale, NNOC)
  • Commercial
  • Procurement
  • Regulatory and Legal Services
  • Finance (pricing, costing, revenue management)
  • External Customers
  • Suppliers/ Vendors/ Partners
  • TGIT