Snr Specialist: CEO Office (OS)

Structural Information

Job number:                     10031764

Job title:                             Snr Specialist: CEO Office (OS)

Job grade:                          S4

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0

Reports to:                        Top Management

Core Description

The Snr Specialist: CEO Office (OS) manages the Office of the CEO, serving as a central coordination point to enable the CEO's effectiveness, executive decision-making and enterprise leadership. The incumbent drives the CEO's strategic agenda, executive governance, stakeholder engagement and decision execution, ensuring alignment, accountability and delivery of organisational priorities. The role provides leadership across CEO-sponsored initiatives, executive communications and high-impact assignments, while strengthening governance disciplines, executive effectiveness and cross-functional collaboration.

Job Responsibilities

1. Office of the CEO Leadership
Lead and manage the Office of the CEO function.
Direct CEO Office resources, priorities, budgets and operational activities.
Ensure effective coordination of executive engagements, stakeholder interactions and strategic initiatives.
Oversee the preparation of executive-level analysis, briefings, Board submissions, presentations, speeches and decision-support documentation.
Ensure optimal management of the CEO's strategic agenda and enterprise priorities.
Coordinate and optimise the CEO's annual agenda, priorities, key engagements and executive commitments, ensuring effective use of CEO time and appropriate preparation for high-impact matters.
Prepare and coordinate CEO dashboards, briefings, meeting packs, correspondence, speeches, talking points and decision-support materials; review submissions for completeness, quality and readiness for CEO consideration.
Maintain a focused register of decisions, commitments and actions arising directly from CEO engagements and follow up with accountable executives; enterprise programme and performance tracking remains with Strategy, Transformation & Performance.
Support the CEO's engagements with Telkom Group, Board members, customers, strategic partners, government and industry stakeholders, employees and other priority stakeholders, including preparation and follow-through.
Coordinate the Office of the CEO budget, administration, protocols, special engagements and other matters specifically delegated by the CEO.

2. Executive Stakeholder Management
Build and maintain trusted relationships with Executive Committee members, Board members, Telkom Group executives, regulators, government stakeholders, customers and strategic partners.
Represent the CEO in selected engagements and strategic forums as delegated.
Facilitate collaboration and alignment across business functions to improve strategic execution.
Lead coordination of executive communications and key stakeholder engagements.
Work with Strategy, Transformation & Performance and CoSec to support CEO, Exco and Board processes, ensuring the CEO is appropriately briefed and CEO-specific decisions and actions are coordinated.
Coordinate CEO-specific internal and external communications with Corporate Affairs, including leadership messages, employee engagements, speeches and media preparation.

3. Enterprise Governance & Executive Effectiveness
Undertake targeted research, business analysis and short-term special assignments commissioned by the CEO, without assuming ownership of enterprise strategy, transformation or functional programmes.
Lead or coordinate high-priority CEO-sponsored projects, including transformation, cost optimisation and strategic interventions.
Maintain visibility of strategic risks, emerging issues and critical dependencies; ensure mitigation actions are assigned and tracked.
Undertake confidential, sensitive or urgent assignments delegated directly by the CEO, often requiring cross-functional investigation and rapid recommendations.
Lead the governance framework supporting the CEO, Executive Committee and Board interactions.
Ensure effective integration between strategic planning, governance, performance management and executive decision-making processes.
Oversee executive reporting, governance standards and decision-tracking processes across the organisation.
Establish governance disciplines that improve accountability, execution and organisational responsiveness.
Ensure strategic decisions are monitored and implemented across business units.

Core Competencies

Functional Knowledge/ Skills 
Executive office management; executive briefing, decision support; business & data analysis; executive stakeholder management; written and verbal communication; research and synthesis; financial and commercial acumen; project management; discretion and confidentiality; organisational awareness; industry knowledge; networking; prioritisation and time management

Competencies (Behaviour)
Sound judgement; executive presence; integrity and discretion; strong organisation and attention to detail; analytical thinking; responsiveness; collaboration; influencing; resilience; adaptability; business acumen; credibility; emotional intelligence; accountability; service orientation

Certifications

Education

Experience

Additional Information

Qualifications and experience:
Qualification with Business Administration and/or Financial Management.
Working experience in executive support, business management, strategy support, consulting, governance or a related corporate environment with demonstrated exposure to senior executives and complex cross-functional stakeholders.

Special Requirements:
Maturity, discretion and organisational judgement required to operate in a highly confidential executive environment and to engage effectively with senior executives, including challenging and influencing stakeholders where required.

Key Decision-Making Authority
Prioritisation and coordination of CEO-office workflows and preparation activities within delegated authority.
Quality and readiness assessment of submissions and briefing material presented to the CEO.
Escalation of overdue CEO-specific commitments, stakeholder matters and issues requiring CEO attention.
Coordination of CEO engagements, communications and special assignments within agreed mandates.

Key Metrics
CEO priorities and engagements effectively coordinated and prepared.
Quality, timeliness and completeness of CEO briefing and decision-support material.
Closure of CEO-specific decisions, commitments and actions within agreed timelines.
Stakeholder engagements prepared and followed through effectively.
Timeliness and quality of CEO communications and special assignments.
Office of the CEO budget and administration managed within approved parameters.
CEO satisfaction with quality, responsiveness, judgement and effectiveness of support.

Special Requirements

Physical Requirements

Key Stakeholders

CEO
Openserve Exco
Executive: Strategy, Transformation & Performance
Telkom Group
Board/ CoSec
Corporate Affairs
Human Resources and Finance
Customers and strategic partners
Government/ industry stakeholders, as required