Ops Specialist: SCA Surveillance & An

Structural Information

Job number:                     10007757

Job title:                             Ops Specialist: SCA Surveillance & An

Job grade:                          S6

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0

Reports to:                        Management

REM Functional Area:    Technical

Core Description

Responsible for the technical analysis and timeous resolution of network and services incidents on an advanced specialist level as well as generating relevant statistics and reports.

Job Responsibilities

OUTPUT 1
Changed/ Implemented Database
SUB-OUTPUTS
Receive request
Analyse request
Improvement changes
Test
Compile report (feedback)
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks

Satelite Equipment and Services
Broadband Services
Planning
International
OUTPUT 2
Ensured Service/ Network Availability and Performance
SUB-OUTPUTS
Monitor and manage network and associated systems/ equipment
Initiate corrective action
Correlate information
Coordinate activities in Group and Business Unit's
Escalate problems and propose solutions/ make recommendations
Liaise with role players
Disseminate information
Generate statistics
Formulate and implement contingency plans
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services

Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
OUTPUT 3
Executed Ad-Hoc Projects
SUB-OUTPUTS
Receive/ identify need to do project
Do research
Provide execution plan
Implement and utilise solution
Compile and implement work instructions
Control and feedback
RANGE
Transmission
Non-Voice

Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
OUTPUT 4
Handled Requests
SUB-OUTPUTS
Receive request
Evaluate request
Log request
Investigate request
Identify responsible parties
Escalate if necessary
Provide informal and formal training and coaching
Request/ provide progress report to various parties

Clear requests
Monitor the system to avoid future failures
Provide and suggest future preventative measures
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
OUTPUT 5
Maintained Grade Of Service
SUB-OUTPUTS
Familiarize with normsObserve deviations from norm
Analyze results of observations
Take corrective and proactive actions
Evaluate and record results of process
Propose solution / make recommendations
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International

Core Competencies

FUNCTIONAL KNOWLEDGE
Fault Finding Procedures, Network Layout,Network Management Systems,Technical Infrastructure,Telkom Policies,Telkom Procedures.
FUNCTIONAL SKILLS
Analytical,Coaching,Communicating,Controlling Techniques,Coordinating Techniques,Planning,Problem Solving,Report Writing Techniques,System
Thinking,Telephone Etiquette,Computer Literacy,Technical; Equipment Handling,organizing,coordinating,leading.
ATTITUDES/ LEADERSHIP COMPETENCIES
Committed,Customer Focus,Flexible/ Adaptable,Motivated,Performance Driven,Systematic,Reliable,Initiative,Adherence to Telkom procedures and
policies,Punctual,Team Player,innovative.

Certifications

Education

Experience

Additional Information

Outputs (continued)

OUTPUT 6
Managed Critical Failure

SUB-OUTPUTS
Investigate cause/s of critical failure
Identify and evaluate critical failures
Coordinate failures
Initiate corrective action
Escalate problems and propose solutions/ make recommendations
Liase with role players
Feedback to all relevant parties
Generate reports
Formulate and implement contingency plans
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services

Planning
International

Special Requirements

Physical Requirements

Key Stakeholders