Ops Specialist: IT Integration Support

Structural Information

Job number:                     10025983

Job title:                             Ops Specialist: IT Integration Support

Job grade:                          S6

Group/ BU:                       CSB

Division:                             Digital & Information

Span of control:               0

Reports to:                        Management

REM Functional Area:    IT

Core Description

Responsible for the operational support of Integration business solutions/ applications, regardless of integration toolset used - testing, deploying, technical support, business support and customer engagement. Take developed business solutions, maintain them on all integration platforms and provide support for small to large enterprise projects. Understanding how different solutions integrate with the business processes, products and the existing IT Infrastructure. It will be required that Telkom's solutioning process is followed, and that Telkom's standard documentation is used.

Job Responsibilities

OUTPUT 1
Provided Business Support
SUB-OUTPUTS
Provide Business support by understanding all business flows within the integration domain
Problem Identification, Ownership and resolution on all environments and keeping the customer up to date
Assisting in the management of incidents, requests and problems experienced with the systems
Coordinate testing between Development Team & Business Stakeholders

Create and Maintain good Customer relationships
Perform active customer communication
Provide project status reports when needed
RANGE
E-mail Communications
Bug Scrubs
Teleconferences
Meetings
IT Service Desk
OUTPUT 2
Ensured Understanding of Integration Technologies
SUB-OUTPUTS
Understand different Integration Technologies/ product suites used within the integration support area
Integration Application Broker tuning/ optimization
RANGE
Over the shoulder training
Training Courses
OUTPUT 3
Provided Operational Support and Monitoring

SUB-OUTPUTS
Ensure continuance improvement of system functionality & stability
Implementation of monitoring rules and alerts to ensure full HA is maintained
Proactive identification of any matters that might affect operations
Ensure corrective action taken an any alerts fired from the enterprise based monitoring system
Provide 24x7 standby duties
Defect identification and appropriate action (logging of cases)
RANGE
IT Service Desk
Foglight Monitoring (Application Alert Management)
ClearSupport
QualityCentre
Citrix
RCA's
Troubleshooting
OUTPUT 4
Managed Testing and Deployment
SUB-OUTPUTS
Manage pre-implementation business testing and post-implementation health checks
Ensure code is deployed as per Release Specifications and on time
Responsible for managing the testing of the application on any integration platform it is deployed on

Responsible for the Analysis & Design of Changes or configuration changes to the database or Software
RANGE
Release Notes
ClearSupport
IT Service Desk
Release Support Ownership
OUTPUT 5
Coordinated Architecture and Risks
SUB-OUTPUTS
Liaise with architecture team wrt CRs that consist of changes on multiple Application systems
Explain current and future application functionality
Ensure early reporting to Architecture on risks related to any changes/ initiatives that could negatively influence business
RANGE
Architecture Forum
Risk Logging

Core Competencies

FUNCTIONAL KNOWLEDGE
Computer Software; Databases; Systems (Applications); IT Document Standards; Project Management; Service Oriented Architecture Design & Development Principles; Integration; J2EE; XML; JMS; SOAP; Enterprise Service Bus (ESB); Telkom Policies
FUNCTIONAL SKILLS
Analytical; Communication; Conceptual Ability; Writing; Cross Functional Teamwork; Technical Integration Document creation
ATTITUDES/ LEADERSHIP COMPETENCIES
Adaptability; Assertiveness; Disciplined; Self Awareness and Self Management; Values Aligned To Telkom's Values (CHART); Integrity; Proactive; Teamwork; Honesty; Openness; Able to openly communicate with customers

Certifications

Education

Experience

Additional Information

Experience:

• 2 Years relevant operational experience.
• 1 year relevant Application Integration exposure.

Special Requirements

Physical Requirements

Key Stakeholders