Ops Specialist: Business Intelligence

Structural Information

Job number:                     10017834

Job title:                             Ops Specialist: Business Intelligence

Job grade:                          S6

Group/ BU:                       Generic

Division:                             Generic

Span of control:               0

Reports to:                        Management

REM Functional Area:    IT

Core Description

Acquire, Interpret, evaluate, document, and inter relate data/ information and develop business analysis and projections enabling timeous business intelligence for all levels in Telkom.

Job Responsibilities

OUTPUT 1
Formulated Requirements
SUB-OUTPUTS
Capture request

Document user requirements
Compile Functional Design Specification (If required)
Co-ordinate requirements
Analyse requirements
Complete truth test
RANGE
Telkom
New Solutions
Types of Project scope
High-Level Business Information Requirement Iteration Methodology
Types of Customer Audience
Faults, Enhancements, New Requirements
Inputs from all Disciplines Requirements
OUTPUT 2
Planned Acquisition
SUB-OUTPUTS
Scope requirements
Determine functional/data duplication
Arrange / participate in JAD / interview sessions
Identified possible external interfaces
Perform risk analysis

Perform feasibility study
Design / specification of information presentation interface
Investigate various options / determine solution
Prototype and obtain user acceptance of proposal
Pro-actively determine measuring points on different processes
RANGE
Single request / fault
Complete solution
OUTPUT 3
Acquired Deployed Information Delivery Mechanism
SUB-OUTPUTS
Determine data / information sources
Acquire data / information
Develop code as needed (Desired)
Co-ordinate between various disciplines involved
Produce and complete test plan and tick sheets
Compile test data for testing
Test solution (modular / functional and system)
Apply quality assurance to solution
Rectify all errors identified
Perform user testing or pilot sites

Obtain approval from users (sign off)
Deploy service
Implement solution (put into production)
RANGE
Complete system requirements
Standard User
OUTPUT 4
Information and Updated Customers
SUB-OUTPUTS
Promote solutions
Initiate user involvement and usage of information solutions
Provide guidance to users on Business Intelligence philosophy and
strategy
Collaboration and best practice techniques
RANGE
Telkom
New Solutions
Types of Project scope
OUTPUT 5
Maintained and Supported Information Delivery

SUB-OUTPUTS
Provide one stop help desk (Technical and Business)
Communicate with users
RANGE
Reports
OUTPUT 6
Mechanism
SUB-OUTPUTS
Monitor and review usage
Train regional representatives and users
Provide user manuals (operation and admin)
Provide application on-line help functions
RANGE
Daily, weekly, monthly, quarterly, yearly measurements, statistics
Business Intelligence Solutions
OUTPUT 7
Provide Business Process Analysis and Research
SUB-OUTPUTSIdentify issues and problem areas
Gather and analyse information
Analyse business processes
Provide alternative business and research solutions
RANGE
Telkom
Accurate and sufficient information
Business Commitment
Business Impact
Time Frame
Resource Requirements
Project Scope
Clarified Functionality

Core Competencies

FUNCTIONAL KNOWLEDGE
Business Processes; Data Mining; Data Warehousing; Business Intelligence Software
FUNCTIONAL SKILLS
Analytical; Computer Applications; Problem Solving; Communication; JAD Skills
ATTITUDES/ LEADERSHIP COMPETENCIES
Motivated; Reliable; Proactive; Customer Focus; Professional; Perseverance

Certifications

Education

Experience

Additional Information

Outputs (continued):

OUTPUT 8
Performed Quality Assurance
SUB-OUTPUTS
Audited results on acquired/developed information Systems
Manage functional and system wide integrity tests
Provide change control procedures
Provide System Configuration Mechanisms
Compile documentation

RANGE
Functional compatibility
Modular compatibility
System compatibility
Verification of acquired / developed systems to comply with business
intelligence standards
Field range to system wide validity check against defined system
requirements and specifications
OUTPUT 9
Produced, Disseminated and Controlled Access
SUB-OUTPUTS
Verify results of runs
Ensure delivery of runs
Distribute Information delivery and solutions
Provide access to Information Delivery solutions and information
Ensure running of queries
RANGE
Generation distribution of information Delivery Mechanism
Request delivery of information mechanism
Periodic ad-hoc requests

Special Requirements

Physical Requirements

Key Stakeholders