Ops Specialist: Billing Operations

Structural Information

Job number:                     10031511

Job title:                             Ops Specialist: Billing Operations

Job grade:                          S6

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0

Reports to:                        Management

REM Functional Area:    Finance

Core Description

Provide support and assistance on executing the Openserve billing cycle and provide customer support related to billing issues. Assist in analysis of all revenue and billing processes across Openserve. The key objectives are to ensure revenue assurance and a positive customer experience.

Job Responsibilities

• Assist in driving Openserve billing cycles and processes.
• Validate invoicing, statement generation and their distribution.
• Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience.
• Ensure implementation of all invoice/ billing related change requests.
• Provide management with reports as required and validate all revenue and billing KPI's.
• Maintain information systems and data integrity. 
• Coordinate inputs and provide reports to management on performance findings and take corrective actions. 
• Investigate billing discrepancies, disputes and correct.

Core Competencies

KNOWEDGE/ SKILLS

System Thinking; Influencing Techniques; Networking; Conceptual Ability; Communicating (Verbal & Written); Planning, Organising & Executing; Analytical

COMPETENCIES (BEHAVIOUR)

Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

Certifications

Education

Experience

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders