Manager: Openserve Complex Commercial

Structural Information

Job number:                     10027239

Job title:                             Manager: Openserve Complex Commercial

Job grade:                          M5

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               5-10

Reports to:                        Senior Management

Core Description

To provide strategic and operational support within the Wholesale Commercial environment by managing order processing and order fallout across the various Openserve product portfolio, strengthening internal and external customer relationships, and driving continuous process enhancements and performance management. The role is responsible for promoting efficient order fulfilment, effective service delivery, regulatory compliance, and operational excellence while fostering a customer-centric culture and ensuring alignment with organisational objectives and service delivery standards.

Job Responsibilities

• Implement and maintain the Wholesale Commercial support strategy.
• Initiate and manage, on-going process enhancements.  
• Implement EE plan and ensure full compliance.  
• Build and manage internal and external customer relationships.  
• Obtain required information from key role players, drive implementation of solutions and monitor and measure success.  
• Provide team leadership by providing targets and measures for productivity and increased revenue flow. 
• Apply performance measures and incentives in a fair and equitable manner.
• Establish an enabling work environment and culture for optimum staff performance.
• Enable employee satisfaction measures.
• Motivate, lead, guide and mentor staff.
• Set performance targets. 
• Wholesale Commercial Strategy and Operational Support.
• Order Management (Broadband, Non-Voice and Global).
• Fallout Management (Broadband, Non-Voice and Global).
• International Services and Complex Ethernet Support.
• Customer Relationship and Stakeholder Management.
• Continuous Process Enhancement and Automation.
• Performance Management and Reporting.
• Regulatory Compliance, Risk and Governance.
• Cross-Functional Collaboration and Service Delivery Excellence.

Core Competencies

Functional Knowledge
Telkom Policies; Financial Management; Problem Solving; Business Acumen; Change Management; Conflict Management; Communication; Business Planning; Business Processes

Functional Skills
Conceptual Ability; Cross Functional Teamwork; Diversity Learning; Empowering; Information Capacity; Leadership Communication Motivational Capacity; People Development; Performance Achievement; Purpose Building; Visionary Thinking

Competencies (Behaviour)
Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Openserve Values

Certifications

Education

Experience

Additional Information

Special Requirements:
Ability and willingness to work beyond standard work hours.
High stress tolerance.

Special Requirements

Physical Requirements

Key Stakeholders

• Service Providers
• Vendors/ Suppliers
• Own Staff/ Direct reports