Manager: Business Case Management

Structural Information

Job number:                     10008759

Job title:                             Manager: Business Case Management

Job grade:                          M5

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               5-10

Reports to:                        Senior Management

Core Description

Responsible to manage/ deliver Business Case outputs as defined and in support of the Business Plan applicable to Openserve.

Job Responsibilities

1. Responsible for the integration and execution of business drivers and key business objectives (40%)

• Coordinate the submission of divisional capex budgetary requirements aligned to Openserve Strategy for Business Planning purposes.
• Compilation of comprehensive Business Cases as informed by the respective Capex Programmes and Master Plans.
• Present compelling Business Cases that are supported by DCF analysis for the ultimate Investment Decision making by the Resource & Capital Council.
• Ensure timeous funding of Business Cases/ Capex Projects to prevent late delivery of objectives.
• Manage approved Business Cases in support of Openserve’s Business Plan outputs.
• Monitor, track, and measure the execution of deliverables as contained in the Business Cases being managed to deliver the stated objectives.
• Identify any deviations and drive corrective actions.
• Prepare and submit periodic reports on the performance of assigned portfolio of business cases.

2. Manages internal & external customer relationships (25%)

• Build and manage internal and external customer relationships.
• Participation in company-wide surveys e.g. Customer Satisfaction (CSaT), Net Promoter Score (NPS). 

3. Drive compliance as per Telkom policies (10%)

• Implement Safety, Health and Environment Management (SHE) and ensure a conducive working environment.
• Adherence to the Capital Management Policy and the Capex Allocation Framework.
• ERM & Audit Compliances.
• Adherence to Telkom ethics code and values.

4.Manages people performance and development (25%)

• Provide team leadership by providing targets and measures for CAPEX efficiency/ productivity and increased revenue flow.
• Apply performance measures and incentives in a fair and equitable manner.
• Establish an enabling work environment and culture for optimum staff performance.
• Enable employee satisfaction measures.
• Motivate, lead, guide and mentor staff.
• Set performance targets.
• Implement performance enhancements.

Core Competencies

FUNCTIONAL KNOWLEDGE
Financial Management; Business Acumen; Telkom Policies & Procedures

FUNCTIONAL SKILLS
Decision Making; Problem Solving; Analytical; Report Writing; Computer/ MS Office literacy; Leadership; Communication; People Development; Purpose Building

ATTITUDES/ LEADERSHIP COMPETENCIES
Business Leadership; Organizational Leadership; Personal Leadership; Values aligned to Telkom's Shared Values (CCAAS); Customer Service Orientation

Certifications

Education

Experience

Additional Information

Qualifications and Experience:

• Degree in Financial Management/ Business Management; or a similar Bachelor’s Degree in Finance, or Advance Diploma in Business/ Financial Management.
• Relevant Degree/ Diploma in Project Management or equivalent will be an advantage.
• Experience in a network planning/ engineering or operations or build environment, of which 2 years must be on supervisory level, will be an added advantage.

Special requirements:

• Broad technical understanding of Openserve operations and operating model.
• A commercial acumen related to capital investment.
• Understanding of Long-Term Investment Decision making techniques and models as well as the end-to-end capital management process.

Special Requirements

Physical Requirements

Key Stakeholders