Functional Man: Network Centre Operation

Structural Information

Job number:                     10022957

Job title:                             Functional Man: Network Centre Operation

Job grade:                          M5

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               5-10

Reports to:                        Senior Management

Core Description

Through planning, leadership, coordination, measurement & control, to be responsible for the management & optimal use of high level support specialist, financial, system & technology resources to ensure that the Network, services & products are functioning optimally according to set standards. Ensure the high level support maintenance and associated operations of an area's core telecom Network & Service technologies both from a legacy and next generation perspective. This includes Special Service activation & assurance, quality acceptance and commissioning of new network elements.

Job Responsibilities

Responsible for the integration and execution of business drivers and key business objectives (20%)

- Implement operational plan
-    Evaluate/ introduce/ integrate technology/ services/ solution
-    Develop technical operational plans
-    Research technology, solutions and services
Manages internal & external customer relationships (20%)
-    Build and manage relationships with relevant stakeholders, i.e. Internal and external customers
-    Provide high level support on network and services
Manages people performance and development (10%)
-    Compile and execute Human Capital Plan
-    Provide feedback, coaching and set performance standards
-    Implement corrective actions, i.e. managing underperformance and correcting behaviour
-    Develop staff/ customers
-    Provide appropriate training and development initiatives
-    Manage and assess performance and competence and recognize and reward performance
-    Establish and enable sound work environment and culture for optimum staff performance
Drive compliance as per Telkom policies (10%)
-    Implement conducive/ legislative environment
Drives operational efficiencies (30%)
-    Improve network/ service & platform performance
-    Upgrade network, services and Platforms
-    Maintain network and services systems
-    Conduct special investigations
Manages the development of budgets, expenditure and performance reporting (10%)
-    Manage finances of section and monitor operational (OPEX) budget
-    Maintain vendor/ partner and support contracts

Core Competencies

Functional Knowledge
Business Plan; Fault Finding Procedures; Info & Communication Technology (ICT) Fundamentals; Internetworking Arch, Protocol & Topology; Management Tools; Network, Product & Services Technologies; Operational Management; Problem Solving; Processes; Telkom Policies & Procedures; Vendor & Contract Management

Functional Skills
Analytical; Coaching; Communication; Computer Applications; Controlling Techniques; Decision Making; Empowering; Facilitating techniques; Interpersonal; Leadership; Planning; People management; People development; Performance achievement; Problem Solving; Report writing Techniques; System Thinking; Technical Equipment Handling; Telephone Etiquette

Attitudes/ Leadership Competencies
Adaptability; Approachable; Business orientated; Committed; Conscientious; Customer Focus; Customer orientated; Decisive; Dedicated; Flexible/ Adaptable; Innovative; Integrity; Motivated; Perseverance; Performance Driven; Proactive; Professionalism; Punctual; Reliable; Responsible; Systematic; Business Leadership; Market Leadership; People Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)

Certifications

Education

Experience

Additional Information

Certification:

• Relevant standards or vendor certification (CCNP and higher, ITIL, Oracle, Metro etc.) will be an advantage

Special Requirements:

• Ability to work under pressure
• Available for operational escalations
• Need to be able to think beyond the short term
• Capable of handling complex and urgent operational situations

Special Requirements

Physical Requirements

Key Stakeholders

• Executive
• Management
• Network Management Centres (surveillance, control & Analysis)
• Service Operations Centres
• Network and Service Dispatch Centres
• Network and Service Field Operations
• Service management
• Vendors
• Network Provisioning
• TFMC