Specialist: Linux/ Mail/ DNS Engineer

Structural Information

Job number:                     10014282

Job title:                             Specialist: Linux/ Mail/ DNS Engineer

Job grade:                          S5

Group/ BU:                       CSB

Division:                             Digital & Information

Span of control:               0-5

Reports to:                        Senior Management

Core Description

Responsible for administering & maintaining all ISP systems on a senior level, in order to ensure internal & external customer satisfaction, and compliance to the relevant service level agreements. Responsible for the design, documentation and implementation of improvements to current systems, additional functionalities and new products. Responsible for the co-ordination of on-the-job skills transfer to technical resources in team. This position could also include the management of a team.

Job Responsibilities

Managed Operating Systems/ Applications
- Install different operating systems/ applications
- Maintain system security
- Do acceptance testing on new products
- Do beta/ product evaluation testing
- Create and upgrade procedures
- Ensure monitoring
- Monitor system/ application processes
- Check log- and error files for information on the problem

- Rectify problems
- Report faults to suppliers/ internal parties
- Analyse system performance
- Tune system
- Upgrade systems/ hardware/ applications
- Create and restore backups
Supplier Liaison
- Identify specific problem
- Contact supplier
- Provide required information to supplier
- Complete problem report and submit to supplier
- Receive feedback from supplier
- Implement solution and test the solution
- Continuous liaison with supplier with regard to new equipment, upgrade
Provided Input to Solution Architecture
- Identify solutions to meet specific requirements/ problems
- Research best practices/ requirements
- Consult with all relevant parties/ vendors to gain input to documentation
- Compile relevant documentation
- Update document with any applicable changes
Monitored Project Execution
- Monitor progress

- Reschedule tasks/ activities
- Obtain sign-off
- Informed relevant stakeholders
- Provide progress report
- Approve/ Decline scope changes
Managed Database
- Manipulate information
- Extract information as required
- Upgrading and regeneration of database
- Analyze database
- Tune database
Customer Liaison/ Interaction
- Customer is contacted/contacts the section
- Determine customer problems/ needs
- Source information pertaining to problem or needs
- Site visit to customer/feedback to customer
- Solve problem/provide information
- Provide service/ additional service to customer
- Provide continuous support
- Create and update procedures used
Maintained Documentation
- Create the document

- Get approval for the document
- Inform customers of new document
- Revise document if necessary
- File a signed or electronic copy of document
Managed People
- Observe and monitor performance
- Interpret business plan and job family profiles/ job descriptions
- Conduct planning session
- Empower staff
- Give feedback/ coaching
- Assess performance and competence
- Recognise and reward performance
- Develop staff

Core Competencies

FUNCTIONAL KNOWLEDGE
Computer Software; Computer Hardware; Operating System Concepts; Virtualisation (VMware/Xen/KVM); Internet Protocols/ Standards; Networking Firewall and Routing Concepts
FUNCTIONAL SKILLS
System Administration; Database Administration; Problem Solving; Computer Applications; Fault Analysis; Solution Design; Analytical
ATTITUDES/ LEADERSHIP COMPETENCIES

Motivated; Customer Focus; Honesty; Respect; Continuous Performance Improvement; Teamwork; Accountability

Certifications

Education

Experience

Additional Information

Special Requirements:

• Computer software: Linux & open source technologies & methodologies; Red Hat Enterprise Linux, Oracle Enterprise Linux; Clustering & load balancing; various File System options (GFS, NFS, etc);
• Databases (MySQL); Kickstart, PAM, LDAP, PKI;
• Package Management (RPM, including preparation of custom SPEC files).

Special Requirements

Physical Requirements

Key Stakeholders