Specialist: Digital Solutions Engagement

Structural Information

Job number:                     10031743

Job title:                             Specialist: Digital Solutions Engagement

Job grade:                          S5

Group/ BU:                       CSB

Division:                             Digital Solutions

Span of control:               0-5

Reports to:                        Senior Management

Core Description

Responsible for supporting the implementation and operational management of customer engagement, gamification, loyalty, campaign and partner-funded commercial initiatives across Telkom’s digital ecosystem to drive customer acquisition, retention, ARPU uplift, customer engagement and digital revenue growth objectives. Support the identification and onboarding of commercial partners and engagement opportunities that contribute towards revenue generation, customer value creation and monetisation of Telkom’s digital engagement capabilities.

Job Responsibilities

1. Implementation and operational management of customer engagement, gamification, loyalty, campaign and partner-funded commercial initiative
Support the identification and onboarding of strategic engagement and promotional partners.
Assist with the commercialisation of engagement platforms and partner-funded campaigns.
Support sales enablement activities related to engagement solutions and digital campaigns.
Coordinate with commercial and sales teams to package and position engagement opportunities for partners.
Assist with revenue tracking and reporting related to engagement and promotional activities.
Support the development of value propositions for customer engagement and campaign offerings.
Contribute towards achieving campaign-related commercial and revenue targets. 

Core Competencies

Functional Knowledge/ Skills 
Customer Engagement & Loyalty
Campaign Coordination
Gamification Platforms
Digital Channels
Customer Segmentation
Reporting & Analytics
Stakeholder Coordination
Vendor Management
Customer Experience Principles
Agile Delivery

Competencies (Behaviour) 
Commercial & Sales Support
Revenue Growth Principles
Partner Commercialisation
Business Development Awareness
Solution Positioning & Value Proposition Development
Customer Focus
Collaboration
Planning & Organising
Accountability
Problem Solving
Communication Skills
Attention to Detail
Adaptability
Results Orientation

Certifications

Education

Experience

Additional Information

Qualifications and experience:
Qualification in Business, Marketing, Commerce, Sales, Digital Media, Information System or related field.
A qualification in Digital Marketing, Sales Management, Customer Experience, Business Development or Commercial Management will be advantageous.
Experience supporting customer engagement initiatives, partner-funded campaigns, customer-facing digital solutions or commercial digital products.
Experience working with cross-functional teams 
including sales, commercial, marketing, IT, vendors and operational stakeholders.
Exposure to partner management, revenue-generating campaigns, customer acquisition initiatives or digital commercialisation activities will be advantageous.
Experience in campaign performance reporting, customer analytics, and engagement optimisation will be advantageous.

Special requirements:
Ability to engage with commercial partners and internal sales stakeholders.
Ability to work in a fast-paced customer engagement and campaign environment.
Availability during campaign launches, promotional periods and partner activations.
Strong presentation and stakeholder engagement capability.

Special Requirements

Physical Requirements

Key Stakeholders

Internal Stakeholders
Consumer Business Unit
CVM (Customer Value Management)
Sales & Distribution Teams
Digital Solutions Team
Marketing & Brand Teams
IT & Technology Teams
Data & Analytics Teams
Customer Operations & Support Teams
Finance
Procurement
Legal & Risk
Product Management Teams

External Stakeholders
Strategic Engagement Partners
Campaign & Rewards Partners
Advertising & Media Partners
Digital Platform Vendors
Loyalty & Gamification Partners
Technology Service Providers
Commercial & Sponsorship Partners
Agencies and Solution Integrators