Snr Specialist: Digital Communication

Structural Information

Job number:                     10031681

Job title:                             Snr Specialist: Digital Communication

Job grade:                          S4

Group/ BU:                       Corporate

Division:                             Corporate Affairs

Span of control:               0-5

Reports to:                        Top Management

Core Description

Responsible for managing and enhancing Telkom’s digital presence across all platforms – both internally and externally. This role will ensure that Telkom’s digital communication is seamless, engaging, and aligned with the company’s brand and strategic objectives. The incumbent will manage social media platforms and manage agencies, oversee online reputation, facilitate the digital publication of corporate results, and ensure all digital channels are current, relevant, and impactful.

Job Responsibilities

Social Media Management

• Develop and implement social media strategies that enhance Telkom’s brand, engage audiences, and support business objectives.
• Oversee the agencies to ensure that they create, curate, and schedule engaging digital content (text, images, video, infographics) tailored for each platform and audience.
• Ensure all digital content is aligned with Telkom’s brand, tone, and messaging guidelines
• Monitor social media trends, conversations, and competitor activity, providing insights and recommendations.

Online Reputation Management

• Proactively monitor and manage Telkom’s online reputation across digital platforms, including social media, review sites, and forums.
• Respond to online queries, comments, and issues in a timely, professional, and brand-aligned manner.
• Collaborate with the Corporate Communications and Customer Care teams to address reputational risks and crises as they arise.

Internal Digital Channels

• Oversee the management and content strategy for internal digital platforms (intranet, Yammer, digital screens, employee apps).
• Ensure internal digital channels are up to date, user-friendly, and effectively support employee engagement and information sharing.
• Collaborate with IT and HR to optimise digital channel functionality and user experience.

Digital Publication of Corporate Results

• Facilitate the seamless digital publication of Telkom’s financial and operational results, ensuring accuracy, timeliness, and compliance.
• Coordinate with Investor Relations, Finance, and IT to ensure results are published across all relevant digital channels.

Analytics and Reporting

• Track, analyse, and report on digital communications performance, including social media metrics, internal channel engagement, and online sentiment.
• Provide actionable insights and recommendations to optimise digital communication strategies.

Platform Management and Innovation

• Ensure all digital platforms are maintained, secure, and up to date with the latest features and best practices.
• Stay abreast of digital trends, tools, and technologies, recommending innovations to enhance Telkom’s digital communications.

Core Competencies

Functional Knowledge
Acquiring and evaluating ideas/ information; Social media and other digital tools; Understanding of audience needs

Functional Skills
Displaying creativity and creative writing; Communication; Strategic thinking; Creativity; Project management; Critical thinking and problem-solving skills; Adaptable and flexible; Social media management; Digital marketing; Copywriting and editing; Public speaking and presentation skills

Competencies (Behaviour)
Business Leadership; Market Leadership; Personal Leadership; Thought Leadership; Values aligned with company values

Certifications

Education

Experience

Additional Information

Qualifications and experience:

• Qualification in Communication, Public Relations, Digital Communication, Marketing, or related fields.
• Experience in Corporate, Digital Communications, Public Relations, Social Media management in  medium to large organisation.

Special Requirements

• Exceptional knowledge in the use of social media and other digital tools.

Excellent communication skills.

Special Requirements

Physical Requirements

Key Stakeholders