Snr Specialist: Corporate Communication

Structural Information

Job number:                     10031682

Job title:                             Snr Specialist: Corporate Communication

Job grade:                          S4

Group/ BU:                       Corporate

Division:                             Corporate Affairs

Span of control:               0-5

Reports to:                        Top Management

Core Description

Responsible for bringing Telkom’s culture to life by ensuring that our values and high-performance ethos are felt and visible across the organisation. This role is also responsible for designing and executing employee engagement initiatives through communication actions, championing an inclusive, connected, and high-performing workplace, and ensuring that culture-building initiatives are meaningful and measurable.

Job Responsibilities

Employee Engagement & Culture Building

• Develop and implement employee engagement initiatives that cultivate a sense of belonging, pride, and high performance across Telkom Group.
• Lead culture campaigns and recognition initiatives that make our values and purpose tangible for all employees.
• Partner with HR and leadership to embed Telkom’s culture into the employee experience, from onboarding to ongoing development.
• Track and analyse engagement and culture metrics, providing actionable insights and recommendations to leadership.

Internal Communications

• Craft and deliver compelling internal communication strategies and content (newsletters, intranet, viva engage, digital screens, town halls) that inform, inspire, and connect Telkom employees.
• Support change management initiatives by ensuring clear, transparent, and empathetic communication during periods of transformation.

External Communications & Brand Management

• Support the Corporate Communications team in reinforcing Telkom’s brand as a purpose-led, inclusive, and innovative employer through external channels.
• Contribute to press releases, media statements, and social media content that showcase Telkom’s culture and people stories.

Content Creation

• Develop engaging written, visual, and multimedia content that highlights employee achievements, diversity, and Telkom’s impact in communities.
• Source and curate authentic stories that reflect the lived experience of working at Telkom.

Crisis & Issues Management

• Support internal communications during crises or sensitive situations, ensuring employees are informed, reassured, and engaged.
• Assist in developing and executing crisis communication plans as needed.

Stakeholder Engagement

• Build strong, collaborative relationships with internal stakeholders (HR, business units, leadership, employee networks) and external partners (media, agencies).
• Facilitate two-way dialogue, capturing employee feedback and driving continuous improvement in engagement and culture initiatives.

Core Competencies

Functional Knowledge:
Digital communication tools, intranet platforms, content management systems, and social media; Generating new ideas and approaches to employee engagement and culture-building; Analytical; Tracking engagement and culture metrics, with the ability to translate data into actionable insights

Functional Skills
Communication; Strategic thinking; Creativity; Project management; Critical thinking and problem-solving; Adaptable and flexible; Social media management; Digital marketing; Copywriting and editing; Public speaking and presentation skills

Competencies (Behaviour)
Business Leadership; Market Leadership; Personal Leadership; Thought Leadership; Values aligned with company values

Certifications

Education

Experience

Additional Information

Qualifications and experience:

• Qualification in Communication, Public Relations, Digital Communication, Journalism, Marketing, or related fields.
• Experience in corporate communications, employee engagement, or culture roles, ideally within a medium to large, complex organisation.

Special requirements:

• Passionate about people, culture, and storytelling.
• High emotional intelligence, empathy, and resilience.
• Proactive, resourceful, and results driven.
• Strong ethical standards and discretion.
• Ability to build trusted relationships and work collaboratively in a diverse environment.
• Cultural Awareness: Deep understanding of diversity, equity, inclusion, and cultural transformation, with a passion for making culture visible and actionable.
• Digital Proficiency: Skilled in digital communication tools, intranet platforms, content management systems, and social media.
• Creativity and Innovation: Ability to generate new ideas and approaches to employee engagement and culture-building.
• Analytical Skills: Experience tracking engagement and culture metrics, with the ability to translate data into actionable insights.

Special Requirements

Physical Requirements

Key Stakeholders