Snr Manager: Facilities Management

Structural Information

Job number:                     10026363

Job title:                             Snr Manager: Facilities Management

Job grade:                          M4

Group/ BU:                       Corporate

Division:                            Chief Property Management

Span of control:               5-10

Reports to:                        Executive Management

Core Description

Accountable for the strategic leadership, optimisation, and lifecycle management of Telkom’s national building, mast, tower, and utilities infrastructure. The role ensures asset integrity, regulatory compliance, operational excellence, and cost efficiency through effective maintenance planning, governance, vendor performance management, and execution oversight. The incumbent leads multidisciplinary technical teams/ suppliers, strengthens organisational capability, and ensures that facilities operations enable core business continuity, risk mitigation, sustainability performance, and stakeholder satisfaction across the portfolio

Job Responsibilities

1. Strategic FM Leadership & Governance
Develop, implement, and continuously refine the Facilities Management strategy aligned to organisational objectives, industry best practices, ISO standards, and statutory requirements.
Introduce and govern FM operating models, including multi-vendor, outsourced, hybrid, and centre-of-excellence structures.
Establish governance frameworks, operating models, and performance management structures to ensure consistent service delivery across the national portfolio.
Drive continuous improvement, innovation, and digital transformation (IoT, CAFM, BAS, energy and water analytics systems).
Lead long-term asset lifecycle planning, including refurbishment, replacement strategies, and multi-year capital planning.
Oversee the development, approval, and revision of FM manuals, policies, standards, procedures, scopes of work, and guidelines.
Lead portfolio-wide audits, risk assessments, emergency readiness, and compliance reviews.

2. Planning, Maintenance & Technical Execution
Direct the development and execution of comprehensive planned, corrective, and predictive maintenance programmes.
Oversee engineering investigations, root cause analyses, and technical assessments to inform decision-making.
Ensure timely execution of maintenance activities, reinstatement works, and project-based interventions through effective project management methodologies.
Conduct technical audits, building inspections, and utilities assessments to ensure compliance and identify optimisation opportunities.

3. Financial Management, Budgeting & Business Case Development
Drive the development of annual OpEx and CapEx budgets for Facilities and Utilities Management, including prioritisation of competing infrastructure requirements.
Oversee cost control, financial forecasting, expenditure tracking, and savings reporting in alignment with corporate governance frameworks.
Prepare business cases, feasibility studies, and investment proposals for approval by Executive Management.
Monitor and investigate anomalies, red flags, and variances in utility consumption and billing.

4. Stakeholder, Client & Tenant Relationship Management
Serve as the primary escalation point for internal and external stakeholders, ensuring high-quality service delivery and professional relationship management.
Engage with tenants, clients, and cross-functional teams to resolve operational issues, ensure compliance, and support business continuity.
Facilitate collaboration with Executive and Senior Leadership to align FM operations with corporate priorities and strategic needs.

5. Service Provider, Contract & Performance Management
Lead the end-to-end contract management lifecycle, including drafting technical specifications, tender evaluations, negotiations, appointments, performance oversight, and contract reviews.
Ensure strict adherence to service level agreements (SLAs), compliance obligations, and vendor governance requirements.
Drive continuous improvement initiatives, innovation adoption, and efficiency optimisation through supplier partnerships.
Hold service providers accountable through structured performance reviews, audits, and corrective action frameworks.

Continues under Additional Information

Core Competencies

Functional Knowledge
Integrated Facilities Management
Building engineering systems (mechanical, HVAC, fire, electrical, structural, plumbing)
Contract management, commercial governance, and SLA frameworks
Property and asset lifecycle management
Utilities and sustainability management
Statutory and compliance frameworks (OHS Act, Fire Regulations, Environmental Regulations)
Contract, lease, and commercial management
Real estate lifecycle and asset optimisation principles

Functional Skills
Advanced project and programme management
Financial planning, budgeting & business case development
FM contract negotiation & vendor governance
Technical report writing & professional business communication
Real estate finance & valuation analysis
Data analytics, problem solving & strategic decision-making

Competencies (Behaviour)
Strategic and systems thinking
Change leadership and transformation management
Stakeholder influence and executive-level communication
People leadership, coaching and empowerment
Innovation, continuous improvement, and operational excellence
Ethical leadership, integrity, and accountability

Certifications

Education

Experience

Additional Information

Job responsibilities (continued)

6. Risk, Compliance & Health, Safety, Environment (HSE)
Ensure full compliance with the Occupational Health and Safety Act, Construction Regulations, environmental legislation, and building statutory requirements.
Maintain comprehensive risk registers for all FM operations.
Develop and oversee facilities risk registers, mitigation plans, emergency response procedures, and business continuity plans.
Manage sustainability programmes, utilities efficiency initiatives, and ESG-aligned performance improvements.
Ensure closure of findings from Facilities, Sustainability and Utilities audits.
Manage legal compliance reporting and interface with regulatory bodies.

7. People Leadership & Capability Development
Provide strategic guidance, coaching, development planning, and performance management for FM teams.
Promote a culture of high performance, accountability, and customer-centricity.
Ensure adequate resourcing, succession planning, technical upskilling, and talent management across the portfolio.
Foster collaboration, knowledge sharing, and professional conduct aligned with organisational values.

8. Operational Excellence & Administration
Oversee procurement requisitions, invoice processing, and financial controls in line with corporate policies.
Ensure accuracy and timeliness of reporting for governance structures, including Executive dashboards, quarterly reviews, and compliance submissions.
Implement systems, technologies, and data-driven tools to enhance FM visibility and decision-making capability.

Qualifications and experience:

• SAFMA or related professional membership is preferred.
  Degree in Engineering/ Facilities/ Real Estate is preferred.
• Postgraduate qualification in Business, Engineering, or Facilities (advantageous)
• Proven experience in:
  Preventative and integrated FM
  Contract and vendor management
  Multi-site or national portfolio management
  Budgeting and CapEx oversight
  Policy development and governance
  Team leadership at a senior level
  Executive reporting and stakeholder influence

Special Requirements

Physical Requirements

Key Stakeholders