Ops Specialist: IT Solution Testing

Structural Information

Job number:                     10009898

Job title:                             Ops Specialist: IT Solution Testing

Job grade:                          S6

Group/ BU:                       Generic

Division:                             Generic

Span of control:               0

Reports to:                        Management

REM Functional Area:    IT

Core Description

Responsible for conducting Quality testing according to National and International standards.

Job Responsibilities

OUTPUT 1
Conducted Audits and Assessments
SUB-OUTPUTS
Gather information
Liaise with stakeholders
Conduct audit/assessment report
Provide findings/observations
Follow up on audit
Provide final report

RANGE
Projects
Systems
Processes
Procedures
OUTPUT 2
Provided Support
SUB-OUTPUTS
Conduct special investigation
Liaise with stakeholders
Localize problem
Formulate possible solution
Propose course of action
Assist with implementation of quality systems
Compile and distribute report
Follow up on support
RANGE
Testing
Procedures
Processes
Policies

OUTPUT 3
Conducted Testing
SUB-OUTPUTS
Receive/ identify need
Set up and approve test plans
Set up and approve test cases
Schedule testing
Conduct testing
Review test results
Compile reports
Forward documentation
RANGE
Performance testing
Integration Testing
(User) Acceptance Testing
OUTPUT 4
Compiled Documentation
SUB-OUTPUTS
Develop/update document templates
Receive/ identify need

Gather information
Write docementation
Review/ edit document
Obtain approval
RANGE
User manuals
Installation
System administration
Template
Scope
Solutioning process
Vendors
OUTPUT 5
Managed Releases
SUB-OUTPUTS
Receive request/ need
Liaise with relevant stakeholders
Define scope and capacity
Sign off scope
Analyse request / need
Design solution

RANGE
New requests
Support Program Plan
OUTPUT 6
Maintained Procedures and Processes
SUB-OUTPUTS
Analyse information
Compile and propose solution
Hand over for implementation
Receive/ identify need for process/procedure improvement
Document procedure/process
Check validity of solution
Gather information
RANGE
System interfaces
Systems
Testing
Projects

Core Competencies

FUNCTIONAL KNOWLEDGE
Testing Tools; Quality Management; Configuration Management;Project Management; International Quality Standards; Telkom Procedures; Telkom Policies; Testing Specifications
FUNCTIONAL SKILLS
Training Techniques; Interpersonal; Consultation Techniques; Analytical; Decision Making; Report Writing Techniques; Communicating

Certifications

Education

Experience

Additional Information

Experience:

• Experience preferably in IT environment.

Special Requirements

Physical Requirements

Key Stakeholders