Ops Specialist: Business Intelligence (CSB)

Structural Information

Job number:                     10031657

Job title:                             Ops Specialist: Business Intelligence (CSB)

Job grade:                          S6

Group/ BU:                       CSB

Division:                             CSB Finances

Span of control:               0

Reports to:                        Management

REM Functional Area:    IT

Core Description

Acquire, Interpret, evaluate, document, and interrelate BI financial data/ information and develop analysis and projections enabling timeous business intelligence for all levels in Telkom. Collaborate with teams to link ICT project budgets and financial performance to key business metrics. Work with data warehousing teams to ensure the accurate extraction, transformation, and loading (ETL) of ICT-related financial data into BI platforms. Gather and integrate financial and non-financial information from various systems (e.g., Revenue, ad hoc charges, billing, Device distributions, Operational device costs, Sales, Products) for analysis and reporting.

Job Responsibilities

OUTPUT 1
Formulated Requirements
SUB-OUTPUTS
Capture request
Work closely with Telkom teams, including network operations, sales, and product management, to provide financial BI reports and automated dashboarding
Support senior analysts in translating financial intelligence into actionable recommendations for leadership
Facilitate communication between finance, IT, and business teams to align financial objectives with Telkom strategies
Document user requirements
Compile Functional Design Specification (If required) for BI solution
Ensure financial reports align with Telkom standards
Monitor compliance with financial policies and practices
Support audit processes by providing accurate and well-documented financial data for Telkom operations
Complete truth test
RANGE
Telkom
New Solutions
Types of Project scope
Analyse Telkom-specific financial KPIs such as subscriber growth, device sales profitability, network roaming, and data service revenue.
Benchmark organizational performance against set targets and goals for the specific BU and Financial year to identify strengths and opportunities.
Consider all types of Customer Audience to enable clear and easy to read reports to encourage financial literacy

OUTPUT 2
Planned Acquisition
SUB-OUTPUTS
Scope requirements
Propose BI enhancements to better capture and analyse data relevant to Telkom CSB
Perform risk analysis
Perform feasibility study on end-to-end solution planning, model development, logical and physical designs, visualisation and solution deployment
Design/ specification of information presentation interface
Develop and support interactive platforms on cloud to enable financial team to collaborate and provide insights on financial performance, including ARPU (Average Revenue Per User), churn, traffic analysis
Pro-actively determine measuring points on different processes
RANGE
Single request/ BI project 
Complete solution

OUTPUT 3
Acquired Deployed Information Delivery Mechanism
SUB-OUTPUTS
Design interactive dashboards using presentation layer tool to present Telkom-related financial intelligence to stakeholders
Create data visualizations to track revenue streams by region, product line, or BU segment
Maintain and update BI systems to ensure accurate and timeous reporting for decision-making. Compile test cases for financial team analysis
Test solution (modular/ functional and system)
Apply quality assurance to solution
Rectify all errors identified
Perform user testing or pilot sites
Deploy solution
Implement solution (put into production)
RANGE
Complete system requirements
Standard User

OUTPUT 4
Information and Updated Customers
SUB-OUTPUTS
Promote solutions
Initiate user involvement and usage of information solutions Provide guidance to users on Business Intelligence philosophy and strategy
Collaboration and best practice techniques
RANGE
Telkom
New Solutions
Types of Project scope

OUTPUT 5
Maintained and Supported Information Delivery
SUB-OUTPUTS
Provide one stop BI solutions (Financial and non-financial)
Communicate with end users timeously
RANGE
Reports

OUTPUT 6
Mechanism
SUB-OUTPUTS
Monitor and review usage
Train regional representatives and users
Provide user manuals (operation and admin)
Provide application on-line help functions (collaboration sites)
RANGE
Daily, weekly, monthly, quarterly, yearly measurements, statistics
Business Intelligence Solutions

Core Competencies

FUNCTIONAL KNOWLEDGE
Business Intelligence; Financial acumen; Commissions acumen; Business Processes; Project Management; Computer Software; Database Design and Administration; BI Software development; Systems; Documentation Standards
FUNCTIONAL SKILLS
Analytical; Communication; Reporting; Financial literacy; Performance tracking; Problem Solving; Business Intelligence; Designing; Writing
ATTITUDES/ LEADERSHIP COMPETENCIES
Customer Focused; Motivated; Perseverance; Proactive; Professional; Reliable; Decisive; Organized; Accuracy; Dynamic; Approachable; Team Player; Adaptability

Certifications

Education

Experience

Additional Information

Outputs (continued):

OUTPUT 7
Provide Business Process Analysis and Research
SUB-OUTPUTS
Identify issues and problem areas
Gather and analyse information
Analyse business processes
Provide alternative business and research solutions
RANGE
Telkom
Accurate and sufficient information
Business Commitment
Business Impact
Time Frame
Resource Requirements
Project Scope
Clarified Functionality

OUTPUT 8
Performed Quality Assurance
SUB-OUTPUTS
Audited results on acquired/developed information Systems
Manage functional and system wide integrity tests
Provide change control procedures
Provide System Configuration Mechanisms
Compile documentation
RANGE
Functional compatibility
Modular compatibility
System compatibility
Verification of acquired/ developed systems to comply with business intelligence standards
Field range to system wide validity check against defined system requirements and specifications

OUTPUT 9
BI Produced, Disseminated and Controlled Access
SUB-OUTPUTS
Distribute Information delivery and solutions
Provide access to BI Information Delivery solutions and information
Ensure running of queries
RANGE
Generation distribution of information Delivery Mechanism
Request delivery of information mechanism
Periodic ad-hoc requests

Special Requirements

Physical Requirements

Key Stakeholders