Functional Specialist Administrator: CCO

Structural Information

Job number:                     10028965

Job title:                             Functional Specialist Administrator: CCO

Job grade:                         S5

Group/ BU:                       CSB

Division:                            CSB: CCO

Span of control:               0-5

Reports to:                        Top Management

Core Description

Responsible to provide critical support to the Chief Commercial Officer and Executive team. Specific focus will be on effectively managing Marketing, Business Operations, Commercial Finance, Regional Development and Direct/ Indirect Channels. Enable and instil a strong customer focus within own environment in alignment with the overall Consumer Business strategy.

Job Responsibilities

Generic Responsibilities (40%)
- Develop and provide management information that includes HR & Financial issues, Resource & assets, performance, as well as commitments (SLA's)
- Prepare and manage travel schedules for the ME & Senior Management
- Provide high level support regarding weekly statistics, Exco Issues, Budget, logistics, workshops & meetings, office functioning, as well as tracking of Performance Management
- Prepare, compile and validate documentation such as presentations, operational documentation, submissions, statistics, graphs, proposals, organograms, letters, memo's and agendas
- Keep minutes of management meetings and track emanating actions
- Network with relevant role players via meetings and conferences, discussion forums and committees
- Approve all expense requisitions in line with the division's framework

- Coordinate finances, assist with budget preparation

Functional Area Responsibilities (60%)
- Execute high level support functions to ensure that the business development, operational and office management are carried out effectively and efficiently.
- Ensure smooth communication between the MEs office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
- Manage escalation queries (cancellations, outstanding orders, applications)
- Responsible to take accountability for calls, prioritizing, resolving and providing feedback
- Manage and monitor performance of service providers/ dealers for channels
- Drive coordination of stock/ devices for vendors and customers on launches (both internal and external)
- Create and implement processes and templates for the channels
- Driving opportunities and sales for LTE Campaign management
- Digital Campaign Activity management

Core Competencies

FUNCTIONAL KNOWLEDGE
Business Administration; Financial Administration; Communication; Project management; Telkom Structure; Telkom policies and processes; Computer Software; English Language; Customer Care; Facilities; Systems; Office Equipment; Financial Acumen; ICT Industry; Mobile Products & Services; Consumer trends & products; Research methodology & tools
FUNCTIONAL SKILLS
Interpersonal; Analytical; Communicating; Problem Solving

Certifications

Education

Experience

Additional Information

Experience

• 3 years experience must be in a high-level support environment, preferably in a Commercial portfolio.

Special Requirements:

• High levels of confidentiality: maintain customer confidence and protect operations by keeping information confidential.
• Integrity checking will be conducted.
• Maintain professional and functional area-specific knowledge.
• Smartly separate what must be done now, and what can be improved later.
• Maintain calm poise in stressful situations.
• Demonstrate consistently strong performance.
• Seek to understand Telkom strategy, market, technology, customers and stakeholders.
• Question status quo, re-conceptualise issues to discover practical solutions for hard problems.
• Ability to work in fast-paced and ever-changing environment.
• A self-starter, capable of acting on own initiative and proactively managing competing demands and pressures and able to multi-task effectively.
• Comfortable to delegate upwards to MEs direct team in order to effectively manage workloads.
• Make fast and timely decisions based on analysis and clear team goals.
• Ability to make sound judgements based on a combination of observation, analysis and experience.

Special Requirements

Physical Requirements

Key Stakeholders

Consumer Business Exco
Commercial Environment
Management Team Other ME's Functional Specialists
Relevant regional and national role players
Customers
Organised Labour