Executive: Digital Technology Development

Structural Information

Job number:                     10027982

Job title:                             Executive: Digital Technology Development

Job grade:                          M3

Group/ BU:                       CSB

Division:                             Digital & Information

Span of control:               5-10

Reports to:                        Top Management

Core Description

The Executive: Digital Technology Development is responsible for leading the design, development, and continuous evolution of CSB’s digital technology ecosystem to enable long-term competitiveness, operational resilience, automation, scalability, and customer-centric innovation. This role drives the implementation of digital platforms, cloud solutions, modern engineering practices, and emerging technologies to improve digital customer experience, accelerate digital transformation, and ensure future-proof technology capability for the organisation.

The position provides strategic leadership in building a digital-first culture, driving digital optimisation, modernising legacy platforms, managing enterprise architecture adoption, enhancing platform security, and ensuring digital value delivery aligned with business strategy and customer experience goals.

Job Responsibilities

1. Digital Strategy and Innovation Leadership
Define and lead the digital technology roadmap ensuring alignment with CSB’s strategic objectives, emerging technologies, market shifts, and long-term innovation strategy.
Promote adoption of cloud-native, platform-driven, and API-first architecture models for improved scalability and speed-to-market.
Champion new technologies to improve business efficiency and customer engagement.
Drive a modern engineering culture focused on continuous learning, innovation, experimentation, and digital excellence.

2. Platform and Technology Delivery
Oversee design, integration, and deployment of secure, scalable, modular digital platforms, including mobile, web, omni-channel, service orchestration, and enterprise systems.
Lead digital program delivery using Agile, DevOps and CI/CD methodologies ensuring accelerated delivery without compromising stability or compliance.
Monitor platform health, performance and availability using modern observability, AI-Ops and digital analytics tools.

3. Technology Governance, Security and Compliance
Establish standards and best practices across architecture, development frameworks, quality engineering, cybersecurity, and infrastructure governance.
Ensure compliance with ICT governance frameworks, regulatory requirements, risk standards, data privacy legislation and cybersecurity principles
Manage digital risk mitigation, vendor dependency risk, and service continuity including disaster recovery, resilience and cybersecurity posture.

4. Customer-Centric Digital Experience
Ensure digital platforms support seamless end-to-end customer journeys, enabling onboarding, self-service, billing, and support experiences that are smart, intuitive and automated.
Use digital analytics, UX research, data insights and automation to continually optimise customer experience outcomes and reduce friction.
Foster design thinking, accessibility, and omnichannel consistency across all digital platforms.

5. Partnerships, Ecosystems and Vendor Leadership
Develop strong strategic vendor, technology partner and ecosystem relationships to accelerate digital capabilities, speed to market and innovation.
Lead negotiations and manage complex multi-vendor delivery environments ensuring service levels, cost effectiveness, and strategic alignment.

6. Leadership, Talent and Culture
Lead, mentor and inspire high-performing digital engineering, data, architecture and delivery teams ensuring continuous capability uplift and succession planning.
Build a future-ready workforce by enabling talent reskilling in cloud, AI, cyber, platform engineering and automation disciplines.
Foster a collaborative, empowered, outcomes-focused culture with clear accountability and delivery excellence.

Core Competencies

Functional Knowledge/ Skills 
Enterprise and Solution Architecture
Digital Platform Engineering 
DevOps and Agile Delivery at Scale
Cybersecurity, Data Governance and Privacy
Cloud Computing (SaaS, PaaS, IaaS)
AI/ML and Automation Platforms
Digital Experience and UX Design Principles
Application Lifecycle Management
Financial Acumen

Competencies (Behaviour) 
Strategic Planning and Execution
Analytical and Critical Thinking
Leadership, Coaching, and Stakeholder Influence
Decision-Making under Pressure
Communication and Change Leadership
Negotiation and Conflict Resolution
Collaboration and Relationship Building
Professional Integrity and Ethical Leadership
Resilience and Composure

Certifications

Education

Experience

Additional Information

Certification, qualifications and experience:
Certifications in Cloud Architecture (AWS/Azure/GCP), DevOps, Enterprise Architecture (TOGAF), Scrum/Scaled Agile, ITIL, Cybersecurity will be advantageous.
Qualification in IT, Engineering, Computer Science or similar.
Postgraduate qualification (MBA/Masters) will be preferred.
Minimum 8 - 10 years of experience, with at least 3 years in senior leadership roles in technology leadership.
Proven experience in leading large-scale digital transformation and platform modernization initiatives.

Special Requirements:
Ensure digital platform maturity aligned to evolving customer behaviours, automation needs, and data-driven leadership.

Special Requirements

Physical Requirements

Key Stakeholders

Internal:
EXCO and Board
Group CIO and Technology Teams
Internal Business Units

External:
Strategic Vendors and Technology Partners
Regulatory and Legal Bodies