Snr Manager: CSB Regions

Structural Information

Job number:                     10028758

Job title:                             Snr Manager: CSB Regions

Job grade:                          M4

Group/ BU:                       CSB

Division:                             CSB Retail

Span of control:               5-10

Reports to:                        Executive Management

Core Description

Accountable to develop, translate and implement strategies for a specific geographic area, aligned with the CSB regional business plan. Develop deep regional insights to implement sales, marketing, and service strategies & plans, including providing insight into CSB Retail stakeholders at head-office. Achieve regional sales, revenue, and market growth targets as per regional business case and ensure they contribute towards the overall Consumer Business Unit's profitability. Drive local marketing activities, as well as service delivery objectives.

Job Responsibilities

Regional revenue growth:

• Aligned with the business unit planning cycle, deliver the detailed business plan for the region focussing on sales, retention, and revenue growth.

Regional demand and insights:

• Translate regional micro demand plans & insights into network, sales and marketing investment proposals.
• Local, segment specific insights need to be collated and communicated to CSB Retail stakeholders at corporate.

Regional marketing execution:

• Execute specific local marketing activities aligned with CSB integrated marketing plans as well as region-specific network infrastructure availability.

Regional customer engagement, service delivery and projects:

• Manage various rollout/ implementation projects (considering the current and future network investments). 
• Specific service delivery obligations to, for example, gated communities, need to be managed and relationships maintained with community representatives.

Core Competencies

FUNCTIONAL KNOWLEDGE
Business & Commercial Planning; Telkom Products & Services; Sales & Marketing; Market & Customer Insight; Telecommunication

FUNCTIONAL SKILLS
Performance monitoring/ management; Customer Service; Leadership Communication; Project Management; People Management; Relationship Management

ATTITUDES/ LEADERSHIP COMPETENCIES
Market Leadership: Develop expertise to seize opportunities, influence people and implement. Business Leadership: Pursue strategies, goals and action employees to implement and follow-through on targets; People Leadership: Empower, influence and direct people to make decisions; Personal Leadership: Embrace change and work in a team with an alignment of self-values towards Telkom values

Certifications

Education

Experience

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders

• Marketing
• Sales
• Networks
• Customer Engagement
• Openserve
• BCX