Business Development Manager: Formal & Informal Channels

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Date: 16 Jan 2026

Location: Cape Town, Western Cape, ZA

Company: Company

Structural Information

Job number:                     10028787

Job title:                             Business Development Manager: Formal & Informal Channels

Job grade:                          M5

Group/ BU:                       CSB

Division:                             CSB Retail

Span of control:               0-5

Reports to:                        Senior Management

Core Description

Accountable for mobile, broadband and airtime sales revenue and connection targets within an allocated customer segment and/or channels. Develop and implement a detailed new business sales strategy within the channel, in alignment with the overall business strategy and objectives. In conjunction with regional and head-office stakeholders, sales activities need to be targeted based on customer segmentation, customer value proposition, network availability and channel insights. Sales channels include primarily (not limited to) national chains, informal/ wholesale and airtime dealers.

Job Responsibilities

  • Sales, revenue growth and retention planning and execution: Aligned with the Consumer business plan, a detailed sales and revenue growth plan must be developed and executed - with specific reference (but not limited to) national chains, informal/ wholesale and airtime dealers.
  • Sales channel establishment, maintenance and performance management: Considering national and regional customer segments and network availability, appropriate sales channels must be developed and/or utilised to deliver on targets.
  • Channel performance and profitability must be monitored, and corrective actions implemented where appropriate.
  • Channel, demand, competitor and other insights: Operational and tactical insights within the channel and segment needs to be translated into network, sales, channel and marketing investment proposals.
  • Build and maintain relationships: Establish and build relationships with channel stakeholders and/or management of sales channels to ensure a lasting, commercially successful relationship for Telkom.

Core Competencies

FUNCTIONAL KNOWLEDGE & SKILLS
Business & Commercial Planning; Sales; Marketing; Performance monitoring/ management; Market & Customer Insight; Telecommunication

Certifications

  • None

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate in Sales/Marketing
OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

Experience

5 Years relevant experience
OR 7 years experience

Additional Information

Experience:

  • Experience preferably in sales/ channels.

Special Requirements

  • Valid Drivers license
  • Willing to travel

Physical Requirements

  • None

Key Stakeholders

Marketing
Finance
Customer Engagement
Channel Partners